RiverPointe Post Acute Notifies Residents of Data Loss Incident. What happened.

We recently confirmed that a USB storage device containing some resident information was lost in the mail. We immediately contacted the United States Postal Service to track the envelope that contained the USB storage device; and we continued to work closely with them on their investigation. The United States Postal Service was unable to locate the USB storage device in its facility.

What information was involved.

Based on the available information, we believe data relating to approximately 630 residents was lost in the mail. We do not know exactly when the loss occurred. We know the information that was on the USB storage device included names, insurance identification numbers, and some Social Security Numbers. It is important to note that, based on available information, no clinical health information or financial information was involved.

What we are doing.

We recognize the trust that our residents place in us and have committed ourselves to taking steps to prevent this type of incident from happening again. Although our data systems have always contained safeguards to protect personal information, we are enhancing data security by providing enhanced training to employees to assure greater security. Additionally, although we have no specific evidence that any potentially exposed data has been used inappropriately, we are offering identity theft protection services to affected individuals in an abundance of caution.

What you can do.

The social security number of a limited number of individuals affected by this incident may have been exposed, and we therefore recommend that, in addition to enrolling in the services outlined above, you can place a fraud alert on credit files. A fraud alert requires potential creditors to use “reasonable policies and procedures” to verify your identity before issuing credit in your name. This fraud alert will automatically renew every 90 days. You can place a fraud alert by calling one of the three credit reporting agencies at the telephone number provided below. The company you call should contact the other two credit reporting agencies, so you should be able to place an alert with all three agencies through a single phone call. You will receive letters from all three agencies, confirming the fraud alert and letting you know how to obtain a free copy of your credit report from each agency. If you do not receive a letter from each agency, you may choose to contact the additional agencies to place individual fraud alerts.

Experian 1-888-397-3742, Equifax 1-800-525-6285, TransUnion 1-800-680-7289

When you receive your credit reports, look them over carefully. Look for accounts you did not open, inquiries from creditors that you did not initiate, and for personal information, such as home address and Social Security number, that is not accurate. If you see anything you do not understand, call the credit reporting agency at the telephone number on the report. If you do find suspicious activity on your credit reports, call your local police or sheriff’s office and file a police report of identity theft.

For more information:

We take our obligation to protect the personal and medical information of our residents very seriously and sincerely apologize for any inconvenience and concern this may cause. If you have any questions regarding this incident, please call the RiverPointe Post Acute Administrator Steve Baddley at 916-483-8103.